Refund policy
SAUVEUR — Refund & Returns Policy
At SAUVEUR, every piece is crafted to order with intention. Because our products are made on demand through our production partners, we are unable to accept returns or exchanges for sizing, preference, or change of mind.
Defective or Damaged Items If your order arrives defective, damaged, or incorrect, we will make it right. Please contact us within 30 days of delivery at contact@sauveurfreedom.com with:
- Your order number
- A clear photo of the issue
We will issue a full refund or replacement at no cost to you.
Vintage Wash Notice Natural variation in color and texture resulting from our vintage wash process is not considered a defect. Each piece is unique by design.
Lost or Undelivered Packages If your package appears lost, contact us within 1 week of your estimated delivery date and we will investigate and work toward a resolution.
Non-Returnable Items
- Items returned due to sizing or preference
- Final sale and discounted items
- Items that have been worn, washed, or altered
- Gift cards
Store Credit In select cases at our discretion, we may offer store credit as a resolution. Store credit does not expire.
Processing Time Once approved, refunds are processed within 5–7 business days to your original payment method.
For any questions, contact us at contact@sauveurfreedom.com